HomePrivate JobsCall Center Assistant (Sinhala and English) - Colombo 03

Call Center Assistant (Sinhala and English) – Colombo 03

Closing Date: 2022-11-26

Job Duties

  • Greet customers and inquire into their product or service requirements
  • Ensure that a customer service agent is available to handle all queries and service requirements of customer
  • Create and implement customer service plans to ensure a wide area of coverage in assigned region
  • Coordinate orders with production teams and ensure that all ordered products are delivered on time
  • Address incoming queries from customers in person, over the telephone and through emails or company ticketing systems
  • Offer productive solutions to customers to ensure that they are satisfied with the service and return for more
  • Perform market research to decipher how the competition is faring and provide correlating reports
  • Perform customer retention work to ensure a steady and ever-increasing customer base
  • Design, implement and track databases to track and report customer data
  • Update customer information constantly and delete irrelevant fields in database
  • Provide solutions to customers problems and complaints with a view to retain their business and ensure satisfaction


  • Female 
  • G C E A/L
  • Age below 28
  • 1 year experience
  • Excellent Communication Skills ( Candidate who can speak Sinhala and English)
  • Good Computer Literacy


Contact Details

 [email protected] 0777904139


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