Job Profile
Identify customer issues/concerns and provide necessary solutions
Escalation of customer requests in a timely and accurate manner
Ensure that a consistently high level of service is provided to all customers reaching the center
Ensure that all Internal Business Systems and processes are followed when dealing with clients
Identify sales leads and cross-sell other bank products at every opportunity
Ensure up-to-date product /process knowledge is acquired and maintained through dedicated self-learning
Ensure the agreed timelines and regulatory compliance requirements are met
Special Skills
Excellent communication skills – Verbal & Written
Excellent knowledge in Telephone Etiquette
Analytical and problem-solving skills
Ability to work based on a roster
Excellent teamwork & interpersonal skills
Experience & Qualifications
Minimum of 2 years working experience in a Bank / Financial Institution / Service Industry with exposure to a similar operation |